Equipment Policy Skip Navigation Links

An electrical power surge can damage and cause the POE adaptor (power over ethernet) and/or the antenna, dish or radio to malfunction.  It is the customer / subscribers sole responsibility to have the POE adaptor plugged into a sufficient surge protector bar.

If in the event of the customers POE adaptor and/or the antenna, dish or radio malfunctions, Trans Canada Internet will replace the customers burnt out equipment at no charge on the first incident. If a second incident occurs, the customer / subscriber will be solely responsible for the replacement cost of either and/or both the POE Adaptor and/or the antenna, dish or radio.

Equipment Replacement Cost

  • POE Adaptor  $25.00
  • Antenna/Dish/Radio $100.00
  • Labour   no charge